Return & Refund Policy
Your satisfaction and trust matter to us. This policy explains how returns, replacements and refunds work at Yoosee Store.
1 Year Replacement Warranty
Every Yoosee camera comes with a 1 Year Replacement Warranty against manufacturing defects. If your camera develops a covered fault within 12 months of delivery, we will arrange a replacement. This warranty covers manufacturing and hardware defects under normal use.
7-Day Return Window
In addition to the warranty, you may request a return or replacement within 7 days of receiving your order if the product is defective, damaged in transit, or not as described.
Conditions for Return
- The item must be in its original condition with all accessories, packaging and box intact.
- A short unboxing/issue video is required for defective or damaged claims (this helps us process your claim quickly).
- Return requests must be raised within 7 days of delivery; warranty replacement claims can be raised any time within the 12-month warranty period.
What the Warranty Covers
- Manufacturing defects and hardware faults under normal use.
- Covered faults are resolved by replacement of the unit.
Non-Covered Situations
- Physical damage caused by misuse, drops, water exposure beyond the camera's rating, or incorrect installation.
- Products returned without original packaging and accessories.
- Change-of-mind returns on opened/used items (unopened items may be eligible — contact us).
Refunds
Where a refund is approved, it is processed within 3–7 working days after we receive and inspect the returned item. Refunds are issued via your original payment method or bank/mobile-wallet transfer for COD orders. Original shipping charges are non-refundable unless the return is due to our error.
How to Start a Return or Warranty Claim
Message us on WhatsApp or email alhaseebelectronicss@gmail.com with your order number and a photo/video of the issue. Our team will guide you through the next steps.